Contact
LOG IN
Sign up

Support Packages

Weights & Biases offers comprehensive technical support with two tiers: Standard and Premium. Enterprise customers can select either option based on their needs. The Premium package includes enhanced collaboration—feature prioritization, roadmap sessions, and early beta access—along with faster response times and 24/7 coverage. Please contact our sales team for more information

Contact Sales

Compare plans

Standard

Premium

Cost
Included at no additional cost with all deployment options
Additional fees vary by deployment option and instance size. Required for Customer-Managed deployments. Reach out to our team for specifics.
Business Hours
15/5 Coverage
02:00 - 17:00 PST
Monday - Friday
24/7 "Follow the Sun" Coverage
00:00 - 23:59 PST
Monday - Sunday
Dedicated Technical Success Team
AI Solutions Engineer, Solutions Architect, Dedicated Support Team
Initial Support Response Time
P0: 4 business hours
P1: 12 business hours
P2/P3: 24 business hours
P0: 1 business hour
P1: 2 business hours
P2/P3: 4 business hours
Support Update Time
24hr - Weekly depending on severity
12hr - 72hr depending on severity
Available Channels
Email, Public Forums
Email, In-App Chat, Slack or Microsoft Teams
Custom Onboarding & Training
Monthly Usage Reports
Collaboration on Feature Prioritization
On-site Support
Custom Workshops
Early Beta Access to New Features
Product Roadmap Sessions Quarterly
Access to W&B Engineering Team
X-twitter Linkedin-in Youtube
The Platform
Article
Resources
Company

Copyright © Weights & Biases. All rights reserved.