Aisera Raises $90 Million To Enhance Employee & Customer Experience With AI
Aisera has raised $90 million in a Series D funding round in the aims to create an industry-leading AI-powered user experience platform.
Created on August 4|Last edited on August 4
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User experience is a key part of any platform, and AI has been at the forefront of innovation in that area. With tools like trained conversational AI with access to information databases, the basics of user interaction can be handled automatically and human-based user communication can be saved for when it's needed.
Aisera has developed a platform designed to enhance both employee experience and customer experience using these kinds of conversational AIs. They recognize that in a work-from-anywhere world, user experience is key to an efficient workflow. With models for natural language understanding working under the hood, Aisera's platform integrates well with other platforms to manage request tickets and provide fully-automated conversational AI-based user support.
Who's funding Aisera and where's the money going?
Aisera has announced that they've raised $90 million through a Series D funding round today. The raise was led by Goldman Sachs and Thoma Bravo with additional participation from True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, World Innovation Lab, Zoom Ventures, Jhosla Ventures, First Round Capital, Maynard Webb, Ram Shriram, and Silicon Valley Bank.
The funds will go towards Aisera solidifying itself as a leading AI service experience platform and further pushing it's market presence across industries.
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