Modernizing contact centers with multi-agent AI systems
Multi-agent contact centers go beyond the limits of traditional software by leveraging autonomous, specialized agents that can collaborate with one another and integrate seamlessly with existing business applications. Start building yours with W&B Weave.
Benefits of multi-agent contact centers
Manage costs by handling routine inquiries autonomously and escalating complex cases to humans.
Improve your customer experience with specialized agents for discrete tasks that are available 24/7.
Build deeper insights by analyzing diverse data types that can help solve recurring problems.
Increase productivity with agents that know next best actions and keeping your employees focused on high complexity issues.
How Weights & Biases can help your team
Weave Traces
Weave Scorers evaluate AI inputs and outputs and return evaluation metrics.
Datasets
Weave Datasets help you to organize, collect, track, and version examples for agentic workflow evaluation for easy comparison.
Comparisons
Weave Comparisons allow you to visually compare and diff code, traces, prompts, models, and model configurations.
Trusted by the leading teams across industries—from financial institutions to eCommerce giants
Mercari, Japan’s largest C2C e-commerce marketplace, uses Weights & Biases to build a seller support assistant that learns from past successful transactions to improve underperforming listings.
Square, a leading business payment application, uses Weights & Biases to constantly improve the models that power their automated customer support agents used by thousands of businesses.
Cisco, a global networking and cybersecurity company, uses Weights & Biases help agents provide better phone experiences for both customers and support teams.
